How is my participation rate calculated?

Your participation rate is the ratio between the number of lessons completed and the number of lessons received, expressed as a percentage. Note: Your participation rate will NOT be affected until 3 days after an uncompleted lesson. After 3 days, you will be sent a reminder, and your participation rate ... Read more

What happens if I don't reply to my daily lesson?

Our software system only sends a new lesson once the previous one has been completed, so that new lessons don't accumulate in your inbox. We will send you a reminder 3 days after an uncompleted lesson (depending on your reception days). You only need to reply to your latest lesson, ... Read more

I won't be able to complete my lessons for several days - What should I do?

If you will be absent for several days or unable to do your lessons for any reason, please use the 'PLAN YOUR HOLIDAYS' box at the bottom of any lesson or correction to organize your lessons based on your schedule. This option is also available in your Workbook, in the ... Read more

I can't do my lesson today - What should I do?

If you are absent for a single day, there's no need to do anything. You can complete your latest lesson without your participation rate being affected. We will send you a reminder lesson after 3 days, so there's no need to take action if you're unable to complete a lesson ... Read more